Frequently Asked Questions
We offer a 30-day return policy for unused items in their original condition and packaging. For exchanges due to damage or defect, please contact us within 14 days of receiving your order. Full details can be found on our Return and Exchange Policy page.
Orders are processed within 3-5 business days. Delivery times vary depending on your location—domestic shipping typically takes 5-7 business days, while international shipping can take 10-20 business days.
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. The tracking number will be active within 24 hours.
Customers are responsible for any customs, duties, and taxes applied to their order. Eclectic Arts is not liable for these additional charges.
If your order arrives damaged, please contact the shipment carrier to file a claim. Make sure to save all packaging materials and damaged goods. You can also contact us at [your contact information] for assistance.